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Webinar: Seeing What You’re Missing - Leadership Blind Spots in Risk Escalation
- Julien Haye
- Oct 17
- 6 min read
Updated: Oct 19
On 15 October 2025, over 65 professionals from financial services, fintech, and non-profits joined the second Ask the Author Q&A to explore how leadership blind spots can delay risk escalation and weaken decision-making.
The session, based on Chapters 5 (Leveraging Setbacks) and 11 (Leadership & Change) of The Risk Within, examined how silence, pressure, and overconfidence create invisible risks — and what leaders can do to see what they’re missing.
You can watch to the full event below:
Leadership Blind Spots as Cultural Risk
Leadership blind spots emerge when there is a gap between intent and impact. Leaders may believe they promote openness, but reactions, follow-up, and tone often tell a different story.
When silence is mistaken for stability or compliance, risks grow unnoticed. And when accountability is spread too thin, escalation slows — especially under delivery pressure or fear of blame.
In practice, most breakdowns are not caused by process gaps, but by behavioural misalignment between what leadership expects and what employees feel safe to surface.
What the Polls Revealed
Across five polls shared during the discussion and online in the weeks prior, participants highlighted recurring blind spots in escalation culture:
37% said team disengagement is the biggest risk when silence is mistaken for agreement.
42% said leaders underestimate middle managers’ competing demands.
40% said accountability breaks down when there are too many owners.
43% identified defensive reactions as the top leadership blind spot in encouraging challenge.
56% said follow-up actions most determine whether teams raise issues again after bad news.
👉 Together, these findings confirm that silence, blurred accountability, and inconsistent follow-up remain the strongest cultural barriers to risk visibility.
Key Themes from the Discussion
1. Silence Is Not Stability
Quiet meetings can mask uncertainty or fear. When people hesitate to speak, challenge collapses, and leadership decisions become disconnected from reality.
2. The Middle-Manager Pressure Zone
Middle managers are the cultural carriers of any organisation. They sit at the intersection of expectations and execution, often absorbing pressure without the authority to influence outcomes.
3. Accountability Without Clarity
When “everyone owns it,” no one truly does. Escalation slows when ownership is diffused and decision rights are unclear. Leaders must clarify who decides, who informs, and who is accountable.
4. Reactions Define Safety
Transparency thrives or dies in the moment a leader hears bad news. Defensiveness, dismissal, or silence send strong cultural signals that speaking up is risky.
5. Trust Is Built in Follow-Through
The strongest predictor of sustained openness is not how leaders invite feedback, but what they do once they receive it. Consistent follow-up builds credibility faster than any slogan.
Psychological safety empowers teams to raise concerns, share ideas, and escalate risks without fear. When boards and CROs prioritise this discipline, they create a culture that strengthens trust, accelerates decision-making, and supports long-term resilience.
👉 Ready to assess how safe your teams feel to speak up?
Three Practical Shifts for Leaders
Make responses observable: thank candour, share lessons learned, and visibly close the loop.
Clarify accountability: define who decides, who acts, and who learns.
Treat silence as data: ask “What are we not hearing and why?”
Q&A Highlights
The live Q&A built on these insights, connecting The Risk Within principles to real-world leadership challenges faced by risk, compliance, and governance professionals. Participants explored how blind spots form, how they influence escalation, and what can be done to address them in practice.
Why do leadership blind spots persist even in strong governance frameworks?
Because frameworks can’t fix behaviour. Blind spots emerge when leadership success is measured by delivery, not dialogue. When performance incentives prioritise output over learning, difficult conversations are suppressed and risk signals are filtered out before they reach senior levels. Effective governance depends not on how many controls exist, but on whether the behaviours beneath them are trusted, transparent, and repeatable.
How can leaders support middle managers who hesitate to escalate?
Protect challenge and make safety visible. Middle managers often operate in a “pressure zone”, close to operational reality but far from strategic influence. They balance compliance, delivery, and team wellbeing, yet often feel exposed when raising uncomfortable truths. Leaders must model inquiry, publicly thank candour, and ensure that escalation leads to resolution, not retaliation. Support is not verbal: it’s structural, cultural, and reinforced by what leaders do next.
What helps rebuild trust after a failed escalation?
Follow-up. When someone takes the risk to speak up and nothing happens, silence hardens into disengagement. Trust is rebuilt through visible accountability: showing that raising concerns changed a process, a decision, or a behaviour. The more leaders demonstrate action, the faster confidence returns across teams.
Where does accountability most often break down?
Between intention and ownership. When roles overlap or committees multiply, accountability becomes diffused. “Everyone owns it” quickly becomes “no one owns it.” Effective leaders ensure clarity of decision rights: who decides, who acts, and who learns from the outcome. This clarity reduces duplication, strengthens governance, and speeds up escalation.
How can organisations address fear of blame without diluting responsibility?
By separating responsibility from punishment. People avoid escalation when every issue feels like a failure rather than an opportunity to learn. Psychological safety enables accountability by allowing leaders to distinguish between human error, systemic weakness, and negligence. A learning culture doesn’t remove consequences: it ensures they are proportionate, fair, and focused on prevention, not blame.
How can leadership behaviours be measured or monitored effectively?
Start with observation and pattern recognition. Metrics rarely capture the nuances of culture, but conversations, feedback loops, and upward insights reveal what surveys can’t. Who speaks up in meetings? Who stays silent? Which escalations are acted on, and which are quietly ignored?T racking these signals, even qualitatively, gives boards a real view of behavioural risk exposure.
What does effective escalation look like in practice?
It’s timely, informed, and culturally supported. Effective escalation happens when people trust that issues raised will be heard and acted upon. That requires clear thresholds, predictable response pathways, and consistent leadership tone. When those are in place, risk visibility improves and decisions under pressure are grounded in fact, not assumption.
Final reflection from the session
The Q&A closed with a reminder that silence is never neutral. When issues are not raised, leaders lose visibility and the organisation loses foresight. The solution isn’t more policy; it’s more presence. Leadership maturity shows up not in what is said, but in how quickly leaders recognise patterns of silence, confusion, or fear and turn them into learning.
The Risk Within provides a roadmap for embedding psychological safety into risk management. It identifies critical touch points across the risk lifecycle and offers clear actions to align leadership, culture, and governance. It is designed to help risk functions integrate more deeply into the business and strengthen decision-making at every level.
What Attendees Said
Feedback from participants reflected both the urgency of the topic and the value of practical, experience-based dialogue:
“Engaging, relevant, and practical.”
“A very important topic in risk — neglected for far too long.”
Next Steps
This discussion forms part of The Risk Within learning series and leads directly into the upcoming CPD-accredited masterclass:
🎓 CPD Masterclass – The Risk Within: Leading Risk with Clarity, Culture, and Foresight - 📅 10 February 2026 | 12:00–16:10 GMT | Live Online
Equip your board and risk leaders to see blind spots earlier, embed a culture of challenge, and make sharper decisions under uncertainty. 👉 Register here
📘 Read the book → The Risk Within on Risk.net
📰 Subscribe to Aevitium Insights → Newsletter link
📅 Join the next Q&A (19 November 2025) → Safe Teams, Bold Decisions: Empowering Through Risk
Final Reflection
Where does silence slow escalation in your organisation — and what one action could make accountability visible this month?Leadership maturity is measured not by what leaders say, but by what they do after the meeting ends.
Watch the first webinar here: Webinar: Why Risk Strategy Starts with Trust | Insights from The Risk Within
About the Author: Julien Haye
Managing Director of Aevitium LTD and former Chief Risk Officer with over 26 years of experience in global financial services and non-profit organisations. Known for his pragmatic, people-first approach, Julien specialises in transforming risk and compliance into strategic enablers. He is the author of The Risk Within: Cultivating Psychological Safety for Strategic Decision-Making and hosts the RiskMasters podcast, where he shares insights from risk leaders and change makers.
