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  • Julien Haye

Immersive Learning in Risk Management

From Micro Modules to Virtual Worlds


Innovative and immersive learning in risk management

As Warren Buffett once said, 'Risk comes from not knowing what you're doing.' At a time of heightened market volatility and uncertainty, the role of risk managers has become more critical than ever. To equip them with the skills and knowledge needed to navigate this dynamic landscape, organisations can turn to innovative immersive risk training methods. In this article, I will explore how micro-learning, gamification, and virtual reality can reshape risk management education.



Micro-learning: Mastering the Art of Bite-sized Risk Management Education


In a world inundated with information and reduced attention span, micro-learning represents an interesting solution with its ability to distil complex concepts into easily digestible modules. By breaking down risk management into manageable chunks, organisations can empower their teams to absorb information more efficiently. For instance, concepts like financial, operational, and compliance risks can be tackled in separate modules, allowing for focused learning.


Interactive elements play a crucial role in microlearning. Modules enriched with quizzes, simulations, and case studies engage learners actively, reinforcing their understanding. This approach not only cultivates a deeper comprehension of risk management but also transforms passive learners into proactive problem solvers, with a strong focus on critical thinking.


One of the key advantages of microlearning is its accessibility. Mobile-compatible modules enable risk managers to learn on-the-go, fitting seamlessly into their busy schedules. With the ability to track progress, both managers and organisations can identify areas that may require additional attention, ensuring a comprehensive learning experience.


Case Study: Risk Events


Risk frameworks such a risk events or risk and control self-assessment lend themselves well to this type of approach by breaking down the what from the how. Risk managers can now access these modules on-the-go, allowing them to efficiently brush up on specific risk categories during short breaks or downtime.


For example, a risk event framework could be approached as follows:

  1. Module 1: a general introduction to what is a risk event making a distinction between say an issue and risk event can help business folks to recognise the type of problems they face and be more effective at addressing them.

  2. Module 2: a “How To” session on how to assess the impact of risk event – e.g. monetary vs client vs reputational.

  3. Module 3: a “How To” session on how to raise a risk event in the system (which could also be broken down).


Gamification: Transforming Risk Management Learning into Engaging Adventures


Gamification injects an element of play into learning, turning the acquisition of knowledge into an immersive experience. By introducing points, badges, and leader boards, organisations incentivise risk managers and business managers to actively participate and excel by creating a positive emotional response to the learning. These rewards not only can serve as markers of achievement but also foster healthy competition or collaboration, driving continuous improvement.


Scenario-based simulations form the backbone of gamified learning. By placing risk managers in realistic situations, organisations can evaluate their decision-making capability. Immediate feedback on choices and outcomes cultivates a culture of reflection and refinement, strengthening their risk management skills.


Team challenges take gamification a step further, encouraging collaboration and teamwork. Risk management teams are tasked with solving complex scenarios, promoting collective problem-solving and enhancing their ability to function as a cohesive unit.


Case Study: Risk Awards


Considering a similar approach, I had my team enter a risk award contest for a framework we had designed internally a few years ago. This turned out to be a fantastic opportunity to foster cross-teams collaboration to achieve a common goal.


Virtual Reality (VR) and Risk Management Training: Bridging the Gap between Theory and Reality


Moving to the next level, the integration of virtual reality into risk management training represents a quantum leap in experiential learning. By immersing risk managers in virtual environments mirroring real-world scenarios, organisations provide a platform for them to apply their knowledge in a safe, controlled setting.


Interactive simulations within the VR space elevate training to a new level. Risk managers can grapple with high-stakes situations, such as crisis management or portfolio risk assessment, in an environment that closely mirrors reality. This hands-on approach hones their decision-making skills and imparts a level of practical expertise that traditional methods cannot match.


Furthermore, VR facilitates role-playing exercises, enabling risk managers to step into various roles within the virtual environment. This unique perspective-taking opportunity broadens their understanding of risk dynamics, fostering a more comprehensive approach to risk management.


Case Study: Product Recall


A manufacturing company simulates a high-stakes scenario involving a potential product recall. Risk managers are immersed in a virtual environment where they must make decisions in real-time. This hands-on experience helps risk managers develop critical decision-making skills in a risk-free environment, ultimately improving their preparedness for real-world crisis situations.

 

The convergence of micro-learning, gamification, and virtual reality prefigures a new era of immersive risk management training. By leveraging these innovative approaches, organisations will equip their risk managers with the tools they need to thrive in an environment of heightened market volatility. As the landscape continues to evolve, staying ahead of the curve in talent development will be the key to not only surviving but thriving in these uncertain times.



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